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Online Shop FAQ

1Shipping
How much is shipping?

Shipping costs are calculated by weight. We offer standard flat rate tracked shipping which is calculated by the weight of your items at the checkout. All shipping costs include tracked shipping.

Shipping costs are as followed:
Up to 500g: $8.50
Up to 3kg: $13.80
Up to 5kg: $17.60

Can I track my order?

All of our orders are sent with registered Australia Post and include tracking. You will be sent an email once your order has shipped and tracking details have become available.

When will my order ship?

We aim to ship all orders in 3-5 working days (this does not include weekends or public holidays). However, please allow additional time during busy periods and holidays.

How long will my order take to get to me?

Please note that we have no control over delivery speed once our orders are shipped. Once orders are shipped you will need to contact the postage company for questions regarding the status of your order.
Please note these are only approximate delivery times. Business days are Monday-Friday, and do not include weekends or Public Holidays. Delays are to be expected during busy periods and holidays.

Within NSW
- Metro: Up to 3 business days
- Country: Up to 6 business days
Interstate:
- Metro: Up to 7 business days
- Up to 10 business days

Where do you ship too?

We ship Australia wide.

2Checkout Process
I haven't received my order confirmation

Please allow up to 30 minutes for your order confirmation to be emailed to you. If you have not received a confirmation, please ensure you check your spam or junk folders. Furthermore, if you have followed these steps with no luck, contact us at shop@coastsport.com.au

Can I change the address on my order?

Please ensure that you enter all your details correctly before checking out. If there has been an error contact us ASAP with proof of purchase and the error. If changes are requested after the order has left our office or shipped, we are unable to change details.
3Payment
What payment methods do you accept?

We currently only accept PayPal and credit card payments. PayPal is a safe payment gateway for online ordering. It is free and you can sign up for PayPal here.

4Returns
Can I return an item?

We offer a 30-day return policy if you receive faulty items. We accept returns only if the item is in its original condition and within 30 days of placing your order. We do not offer change of mind returns.

I want to change/cancel my order

We do not offer cancelations or changes in orders. Please ensure you buy the right items at the time of purchase.
5Contact

If you have any questions, please do not hesitate to contact us at shop@coastsport.com.au